What is your return policy? It is our utmost hope that any item purchased from urnseller.com meets your total and complete satisfaction.If for any reason your purchase is not to your satifaction, you are covered by our 7 day unconditional return policyfor non-personalized items.We make the return process simple.
Call us at 216-472-0990 or e-mail us at service@urnseller.com within 7 days of receipt of your purchase.
Provide us with a brief description of the reason for your return.
We will reply to your request within one business day with the specific instructions (listed below) to expedite your return.
Your purchase price minus shipping and handling will be credited to the form of payment used with your initial purchase.
A copy of the credit memo and confirmation of refund will be e-mailed to the address provided (if no e-mail provided we will send by U.S. Mail.
If you have any suggestions on how to make our return process any simpler, please e-mail to service@urnseller.comAdditional terms and conditions of returns.All items must be returned in their original condition sufficiently protected from damage and in their original packaging and shipping containers with copies of any packing list or invoice. Customer is responsible for return shipping charges and must prepay shipping with a form of tracking and insurance included.If items are damaged, missing parts or are in any way found to be not in original condition, the item may be returned to customer or be subject to a 20% restocking fee.If damage is the result of mishandling by common carrier used to return products, customer is responsible for filing any and all claims with carrier.Personalized items are considered non-refundable.We take many precautions to insure that personalization is completed to the customers exact specifications.It is your responsibility to provide accurate information free from typographical errors.If a personalization error is found to be due to the negligence of urnseller.com or any of its suppliers or agents, we will make every effort to replace the product in a timely manner to meet with the exact specifications of your original request.Errors in personalization must be reported within 48 hours of receipt.Returns should be sent to:Urnseller.com Attn: Returns 3929 Lorain Ave. Cleveland, OH 44113
